Poppy & Elm Event Rentals distinguishes itself from other competitors in three significant ways. Firstly, we ensure competitive pricing that won't break the bank. We know we aren't the cheapest party rental company out there. But we are confident that our prices are reflective of our high-quality rentals and great service. We're determined to prove that with each and every rental. Secondly, we do things the right way. We promise to always prioritize reliability, ensuring that our clients receive their equipment on-time and in outstanding condition. Our exceptional customer service and attention to detail ensure that we meet and exceed our client's expectations. Lastly, we're licensed and insured, offering you peace of mind that your event will run smoothly. With these factors combined, Poppy & Elm Event Rentals provides excellent value and peace of mind to our clients.

First off, thank you for your business! To book a picnic with us, simply fill out the Luxury Picnic Booking Inquiry Form located under the "Luxury Picnic Rentals" tab on the top menu. To book a picnic with us, simply fill out the Soft Play Booking Inquiry Form located under the "Soft Play Rentals" tab on the top menu. We will reach out to you within 24 hours to give you a quote and confirm availability. Note that to confirm your booking, you'll need to do the following: 1. Accept the quote 2. Sign the rental agreement 3. Send the required 50% deposit via Zelle We will only be able to hold your date for 48 hours. We recommend booking us at least 2-3 weeks before your event.

Yes, we require a 50% non-refundable deposit to secure your booking. Deposits will be applied to your invoice and the remaining balance will be due 5 days before your event. We accept all major debit and credit cards, Zelle, and cash for payment. Credit and debit card payments will also have a 3% transaction fee.

All soft play rentals will be equipped with: -A 16x13 enclosed or open area with soft play mats -Honey toddler bounce house (equipped with blower, sandbags, and extension cord if needed) -A ball pit with steps -Ball pit balls in theme of your choosing -A climbing and slide set -2-3 soft rocking toys -Soft blocks -A doormat for shoes -A shoe basket -An A-frame sign displaying safety rules Check out our soft play rentals!

All luxury picnic rentals will be equipped with: -A fully decorated picnic table with a table runner, placemats, candles, faux flowers, and napkins -Pillows and a picnic blanket for seating -Disposable appetizer plates, dinner plates and utensils -Glass water goblets -An LED lantern -A Bluetooth speaker -Card games Additional items may be purchased as add-ons to enhance your picnic experience. Check out our luxury picnic rentals!

Our soft play rentals last up to 5 hours, beginning at your event start time. You may reserve more time at booking for an additional $50 per hour. Soft play rentals are typically set up 1-2 hours prior to your event start time. Luxury picnic rentals are 2 hours long, beginning at your event start time. You may reserve more time at booking for an additional $50 per hour. Picnics are typically set up 1-2 hours prior to your event start time.

We ask that you please ensure your space is ready for us to set up. This means your area must be clear of debris, rocks, trash, and sharp objects that can damage our rentals. We require at least 3 feet clearance for the soft play entrance and blower area. Soft play areas must also be within 50 ft of an electrical outlet or other power source. Customers are responsible for ensuring an adequate power source. We do not offer generators at this time.

We will set up your rentals to your satisfaction at no additional cost. Soft play delivery is free within 10 miles of our storage unit in Norco (92860). Each additional mile outside of our 10-mile radius will incur a flat rate of $1.25 per mile. The total delivery fee will be calculated based on round trip travel from Norco (92860). Luxury picnic delivery fees vary by location. However, if the setup is at a private home, delivery is free within 10 miles of our storage unit in Norco (92860). Each additional mile outside of our 10-mile radius will incur a flat rate of $1.25 per mile. The total delivery fee will be calculated based on round trip travel from Norco (92860).

We do not have any designated delivery or pickup hours. However, we do charge a $50 fee for late pickup (after 8pm). Overnight rentals will incur a $100 fee. In addition, if you want your rentals delivered between a specific 1-hour window, an additional $80 will be applied to your invoice.

To better serve our customers, we schedule our deliveries and pickups as efficiently as possible. The only way we can guarantee a delivery within a specific time window is to purchase our $80 Specific Delivery Time add-on. Thank you for your understanding.

We understand that weather can be unpredictable and may affect your event. Please note that if it is raining, or if there are heavy winds, before or at the start of setup, we will need to cancel to protect the longevity of our rentals. We will not set up rentals outdoors during rain or heavy winds. In the case of inclement weather on the day of your event, you are allowed a reschedule of your rental for another day at no additional cost. The rescheduled booking is valid for up to one year and is subject to availability.

We know that plans can change unexpectedly. If you need to cancel your rental reservation, we require a notice of at least 72 hours prior to your scheduled delivery. Your 50% non-refundable deposit will be credited towards a rescheduled booking if you need to cancel or reschedule. We recommend reviewing our full rental agreement for more detailed information on our cancellation policy.

Yes, Poppy & Elm Event Rentals is fully licensed and insured. We understand the importance of protecting our customers and their guests, as well as our own business. Our team carries liability insurance to cover any unforeseen accidents or damages that may occur during your event. To take it a step further, we also hold an Advanced Inflatable Operations Safety Certification by the Safe Inflatable Operators Training Organization (SIOTO). You can trust that you and your guests are in good hands with Poppy & Elm.

Yes, we are happy to provide proof of liability insurance for your venue upon request for an additional $100. We understand that many event venues require proof of insurance from all vendors, and we are committed to providing a worry-free experience for our clients. If you need a certificate of insurance, you can submit a COI Request Form. Please allow 5-7 days for processing to be sure the COI is ready for your event. Be sure to check for any permits needed for your venue. We rely on our customers to communicate what they will need from us to make your event happen. Please note we cannot be responsible for any fees associated with securing any permits. If we cannot set up at your venue for reasons we are not responsible for, such as permit issues, we will not issue any refunds to you.

We understand accidents happen during events. That's why we have a damage policy in place to ensure our equipment is protected. We require a $100 refundable damage deposit to be paid upon rental, which covers any minor damages that may occur during use. However, if there is major damage to our equipment, the customer will be responsible for the full repair or replacement cost. We do everything we can to educate our clients on proper usage of our rentals with signed acknowledgments of rules and visible signage next to each rental. We recommend that customers ensure the equipment is used properly and taken care of during the rental period to avoid any potential damage charges.